FAQ

Here are answers to some of the most frequently asked questions that our customer service representatives have come across. If you do not find an answer to your query here, please get in touch with us and our representatives will answer your questions as soon as possible.

Payment method accepted

We accept Visa, Mastercard, American Express and Discover via PayPal. Google Pay (If apply)

How do I use a discount code?

Before checking out, enter a discount code when you view your bag.

Is there a minimum order requirement?

There is no minimum order requirement. All orders ship FREE in the United States.

Can I cancel an order?

Please contact customer service via email within 24 hours of when the order is placed.

How can I track my order?

Once your order ships (within 1-3 business days of placing your order), a tracking number will be provided to you via FEDEX. If you have not received tracking information, please contact customer service by email within 48 hours of when the order is placed.

When will my order ship?

Please allow 1-3 business days to process orders. Once shipped, please allow 5-7 days for delivery on all ground shipments. Shipment duration may be subject to delays caused by adverse weather conditions.

Do you ship internationally?

Yes, we ship internationally. The customer is responsible for any customs & import fees as well as any local certification or import requirements incurred for orders transported across international borders.

Which countries do we ship?

Voupre ships to all countries around the world. However, the customer is responsible for any customs & import fees as well as any local certification or import requirements incurred for orders transported across international borders.

There is a missing item on my order, what can I do?

Please contact customer service via email as soon as possible.

My order shows as delivered but I haven't got it, what can I do?

Please contact customer service via email as soon as possible.

How do I return my order?

We are not able to offer online returns for refund at this time, but we will happily exchange your items within 30 days, for online purchases.

Can I exchange my order?

We will happily exchange your items within 30 days, for online purchases. For products originally purchased in store, please contact the original point of purchase as return and exchange policies differ at individual locations. If you purchased the products via our website and want to request an exchange, please get in touch with our customer service center at 877-291-2992 Mon – Thurs 9:00 AM – 4:30 PM and Fri 9:30 AM – 2:30 PM (PST).
*Please note that the cost of returning the product is at your own expense

What should I know before sending the products for online exchange?

All products must be returned in original condition along with any relevant paperwork, accessories, manuals and the original packaging.
Items that have been damaged or defaced will not be eligible for replacements.
The parcel as well as its contents are the buyer’s responsibility until they reach VouPre.
We advise you to always use a trackable shipment type when returning goods.
VouPre does not take any responsibility for replacing goods that have been delayed, lost or damaged in transit.
Please note that the cost of returning the product is at your own expense.

How can I contact customer service?

Get in touch with our customer service center via email. A customer service representative will contact you 1-2 business days after.

Are VouPre products tested on animals?

*Please note that the cost of returning the product is at your own expense

How can I get a discount?

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